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Window Wears, Inc. Policies
 
Following are our policies for custom-made draperies, bedding, and accessories:
 
 
•For payment, we accept cash, personal checks, business checks, PayPal, and credit cards (Visa, MasterCard, and American Express).
 
•All drapery, bedding, and accessory orders are on a COD basis until your credit application has been submitted and accepted.
 
•All orders for draperies, bedding, and accessories must be in writing. Please feel free to use our comprehensive Work Orders.
 
•Change orders to drapery, bedding, and accessories cannot be accepted if the order has been started and/or completed.
 
•Window Wears will quickly fix any errors for which we are responsible, (typically within 7-14 days), at no extra charge.
 
•Typically, drapery, bedding, and accessory work will be completed within 4-6 weeks from the time we receive your order and a 50% deposit. At the time you place your order, we’ll give you a specific timeframe. Please note that due to a high volume of drapery, bedding, and accessory orders at Christmas time, all orders must be in by October 31.
 
•All fabrics, trims, and materials that will be used for custom drapery, bedding, and accessory orders should be drop shipped or delivered to our drapery workroom in Castle Rock, Colorado. Please call for our street address, (303) 862-7606, or e-mail info@windowearsinc.com.
 
•Once your drapery, bedding, or accessory order is completed, we’ll deliver it (at no charge) to you or your installer, anywhere in the Denver metro area.
 
•Custom drapery, bedding, and accessory products are not returnable for credit.
 
•Cancellations on drapery, bedding, and accessory orders cannot be accepted after the work has begun.
 
•Fabric is inspected as it’s cut. Window Wears is not responsible for flaws or shortages that haven’t been disclosed by the supplier.
 
•Any re-work that needs to be done on custom draperies, bedding, or accessories will be charged to you at an hourly rate.
 
•All drapery, bedding, and accessory orders will be made as quoted in writing; you’re responsible for double-checking the Window Wears quote for errors or omissions.
 
If you have any questions about any of our ordering policies or payment terms, please call (303) 862-7606, or e-mail, info@windowearsinc.com
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